Welcome to BRANDSPlace.com! We have been in business since 1999 and sell over 100,000 brand name items at very competitive prices. We have also been awarded FOUR AND A HALF STARS by Yahoo.com for our friendly and attentive customer service.
FREQUENTLY ASKED QUESTONS (FAQs)
How can I contact you? Our customer service department can be reached open Monday - Friday 8-2 PST at (888) 332-1567. You can also contact us online.
Is it safe to use my credit card? BrandsPlace.com utilizes industry-standard security measures, including SSL (Secure Socket Layer). Our shopping cart is hosted by Yahoo who utilizes the latest security measures. All account information submitted to us is safely isolated from unauthorized Internet access.
Do you charge sales tax? Because Brandsplace.com is a Washington state corporation, sales taxes are charged to any order with a ship to address within Washington State. In addition, the State of California requires our company to charge sales taxes for California ship to addresses. NOTE: the ship to address determines if sales taxes are required. Billing addresses have no effect on sales tax charges.
How can I pay for my order? We accept Visa, MasterCard and Discover.
Can I get Free Shipping?: We offer FREE shipping on some items at BrandsPlace. If the item is marked FREE SHIPPING, you receive Free Ground shipping on that item. Other items may carry a shipping charge, if so, the additional charge will be added to your order at checkout. We cannot provide 2nd Day or Next Day free shipping. If you choose next day air, 2nd day air or 3rd day residential, the standard delivery charge applies.
Why did my shipping charges not show until I checked out? Shipping charges are calculated using your zip code as the destination. If you didn't enter your zip code, the calculation for shipping will remain at $0.00 until you enter the destination zip code information.
Will you ship internationally? We do not ship outside the continental USA. We are unable to ship to military APOs., HI, AK or Guam.
Can I use an International Credit Card? Unfortunately, credit cards issued from overseas banks cannot be verified. All orders must use credit cards issued from US banks only.
How do I find my order number? Your order number is in the subject line of every e-mail we send. Brandsplace.com sends a copy of your order to you minutes after the order is placed.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be backordered automatically and we will e-mail or call you and inform you of items being back ordered and confirm the balance of your order.
What if I need to cancel my order?
Purchases enter our order system immediately when placing your order. Our suppliers are very fast at processing and shipping out your order (sometimes within minutes!). Because of this, we have a firm policy that once an order is shipped it cannot be cancelled. You may contact us to have us attempt to intercept your order and cancel it, but if it has already shipped, then the Return policies listed above will apply to that order. You will incur shipping charges and restocking fees should you want to cancel (return) an order that has already been shipped out to you. If you wish to try to have us attempt to intercept an order before shipping and cancel it, please do *ALL* of the following:
1) Contact us here and submit a ticket to cancel. ...AND...
2) Call us at 888-332-1567 and press # to leave a message if you're calling when we're closed. ...AND...
3) Contact us again, by phone call, during business hours.
We will do our best to cancel your order if possible.
How do I get a tracking number for my order? You will receive an email from us with the tracking number when tracking becomes available. Note that the shipping status may not be updated at the UPS or FedEx websites until the package reaches it's first transfer point. At that point, a shipping clerk will scan the package and the anticipated delivery day with then show on the UPS or FedEx tracking site. Freight shipments usually take one week or longer to arrive. The freight company will call you to arrange a delivery appointment before making delivery.
How long will it take for my order to arrive? We do our best to ship your order within 24 to 72 hours of the order entering our system. Some special order items may take up to 10 days or longer to ship. The shipping time, from WHEN THE ORDER LEAVES THE WAREHOUSE, for every item we sell is stated at the top of the item web page next to the buy button on the page where you place your order. All orders enter our system the next business day. If your order was placed on a weekend, it will not enter our system until Monday. This means orders placed on weekends may take up to five days or longer to ship. Once shipped, connect to the shipping providers website (found in your tracking email from us) to see the anticipated delivery date. The shipping service you select, 5 Day Ground, Next Day or 2nd Day, is in effect once the order leaves the warehouse, and cannot be changed.
What if the box arrives damaged? You need to inspect the condition of your delivery prior to signing the delivery ticket. If you see damage to the box, you must note it on the delivery ticket that you're asked to sign. Also, open the box while the driver is present. If the contents are damaged, show the driver, note the damage on the delivery ticket, and notify us by clicking here. Very Important: After the driver leaves with a signed delivery ticket, you will *NOT* be able to make a shipping damage claim; unless it's notated on the delivery ticket. For UPS and FedEx packages delivered when you're not home, and a signature is not required; contact us and we will make a shipping damage claim for you.
Return Policy: PLEASE DO NOT RETURN ANY ITEM WITHOUT CONTACTING US.
Damaged Items: In the event your order arrives damaged you must notify us immediately. BrandsPlace will work with you to replace your item at no additional cost to you. In some instances, replacement may not be possible if the item becomes discontinued or out of stock. In that event we will offer a refund or substitute. Damage to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us within one day of receipt of the shipment.
Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non-refundable.
Return Policy Suggestions:
Save the original packing (box) for at least 30 days and if possible, longer.
Keep all original receipts and invoices so you have proof of purchase.
Keep tracking numbers or receipts in case your return item becomes lost.
Insure the return with the shipper in case the item becomes lost.
CUSTOM MADE ITEMS/ORDER Some merchandise we sell is custom made for you. If you are ordering a custom made item, please know the order can not be canceled after 24 hours from the time the order was processed. We will only accept returns on custom made items in the event the merchandise is defective at the time of delivery.
What is your policy on Privacy?
We do *not* sell, trade, or rent or give your personal information to anyone. We do collect aggregate statistics about our customers, sales, traffic patterns, and related site information, but these statistics will include no personally identifying information. We may also send you marketing emails from time to time. If you do not wish to be included in these emails, or have any questions as to how we use your information, contact us here.
FREQUENTLY ASKED QUESTONS (FAQs)
How can I contact you? Our customer service department can be reached open Monday - Friday 8-2 PST at (888) 332-1567. You can also contact us online.
Is it safe to use my credit card? BrandsPlace.com utilizes industry-standard security measures, including SSL (Secure Socket Layer). Our shopping cart is hosted by Yahoo who utilizes the latest security measures. All account information submitted to us is safely isolated from unauthorized Internet access.
Do you charge sales tax? Because Brandsplace.com is a Washington state corporation, sales taxes are charged to any order with a ship to address within Washington State. In addition, the State of California requires our company to charge sales taxes for California ship to addresses. NOTE: the ship to address determines if sales taxes are required. Billing addresses have no effect on sales tax charges.
How can I pay for my order? We accept Visa, MasterCard and Discover.
Can I get Free Shipping?: We offer FREE shipping on some items at BrandsPlace. If the item is marked FREE SHIPPING, you receive Free Ground shipping on that item. Other items may carry a shipping charge, if so, the additional charge will be added to your order at checkout. We cannot provide 2nd Day or Next Day free shipping. If you choose next day air, 2nd day air or 3rd day residential, the standard delivery charge applies.
Why did my shipping charges not show until I checked out? Shipping charges are calculated using your zip code as the destination. If you didn't enter your zip code, the calculation for shipping will remain at $0.00 until you enter the destination zip code information.
Will you ship internationally? We do not ship outside the continental USA. We are unable to ship to military APOs., HI, AK or Guam.
Can I use an International Credit Card? Unfortunately, credit cards issued from overseas banks cannot be verified. All orders must use credit cards issued from US banks only.
How do I find my order number? Your order number is in the subject line of every e-mail we send. Brandsplace.com sends a copy of your order to you minutes after the order is placed.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be backordered automatically and we will e-mail or call you and inform you of items being back ordered and confirm the balance of your order.
What if I need to cancel my order?
Purchases enter our order system immediately when placing your order. Our suppliers are very fast at processing and shipping out your order (sometimes within minutes!). Because of this, we have a firm policy that once an order is shipped it cannot be cancelled. You may contact us to have us attempt to intercept your order and cancel it, but if it has already shipped, then the Return policies listed above will apply to that order. You will incur shipping charges and restocking fees should you want to cancel (return) an order that has already been shipped out to you. If you wish to try to have us attempt to intercept an order before shipping and cancel it, please do *ALL* of the following:
1) Contact us here and submit a ticket to cancel. ...AND...
2) Call us at 888-332-1567 and press # to leave a message if you're calling when we're closed. ...AND...
3) Contact us again, by phone call, during business hours.
We will do our best to cancel your order if possible.
How do I get a tracking number for my order? You will receive an email from us with the tracking number when tracking becomes available. Note that the shipping status may not be updated at the UPS or FedEx websites until the package reaches it's first transfer point. At that point, a shipping clerk will scan the package and the anticipated delivery day with then show on the UPS or FedEx tracking site. Freight shipments usually take one week or longer to arrive. The freight company will call you to arrange a delivery appointment before making delivery.
How long will it take for my order to arrive? We do our best to ship your order within 24 to 72 hours of the order entering our system. Some special order items may take up to 10 days or longer to ship. The shipping time, from WHEN THE ORDER LEAVES THE WAREHOUSE, for every item we sell is stated at the top of the item web page next to the buy button on the page where you place your order. All orders enter our system the next business day. If your order was placed on a weekend, it will not enter our system until Monday. This means orders placed on weekends may take up to five days or longer to ship. Once shipped, connect to the shipping providers website (found in your tracking email from us) to see the anticipated delivery date. The shipping service you select, 5 Day Ground, Next Day or 2nd Day, is in effect once the order leaves the warehouse, and cannot be changed.
What if the box arrives damaged? You need to inspect the condition of your delivery prior to signing the delivery ticket. If you see damage to the box, you must note it on the delivery ticket that you're asked to sign. Also, open the box while the driver is present. If the contents are damaged, show the driver, note the damage on the delivery ticket, and notify us by clicking here. Very Important: After the driver leaves with a signed delivery ticket, you will *NOT* be able to make a shipping damage claim; unless it's notated on the delivery ticket. For UPS and FedEx packages delivered when you're not home, and a signature is not required; contact us and we will make a shipping damage claim for you.
Return Policy: PLEASE DO NOT RETURN ANY ITEM WITHOUT CONTACTING US.
- Returns require a Return Authorization Number (from us) marked directly on the box. When you request that number from us, we will also instruct you as to the address to where the item needs to be returned. Please call or submit a ticket for a (RA) return authorization number.
- Defective Items: In the event an item is defective on arrival you must notify us immediately, Brandsplace will work with you to replace your item at no additional cost to you. In some instances, replacement may not be possible if the item becomes discontinued or out of stock. In that event we will offer a refund or substitute. Any item being returned must be deemed defective by the manufacturer. We do not accept responsibility for misuse or mishandling.
- Problems with merchandise after 30 days: Merchandise is typically covered by manufacturers warranties. We will gladly assist you in contacting the manufacturer or we will do it for you so you are satisfied with your purchase.
- Restocking Fee on Returns: All returns require a return authorization from Brandsplace.com All returns must contain the original packaging, manuals, instructions and accessories. A twenty percent (20%) restocking fee will apply. Please understand that the manufacturers charge us the restocking fee. In many instances, we are unable to return the item to the manufacturer and as we do not sell used merchandise, we sustain a loss on returns. All returns or refused orders are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges.
- We cannot accept returns on personal care items such as electric razors, pore cleaners, trimmers, due to obvious health concerns. Because of tampering concerns, Fragrance items may only be returned in the original, sealed package. Bedding is not returnable.
- Upon receiving the item, we will effect a refund or exchange. Please include a copy of your original order, name, address, phone number and a short note explaining exactly what the problem is with the purchase.
- Once an RA is issued it is the responsibility of the customer to inform us that the order has been shipped and provide us with the return tracking number so we can process the refund. Please use the ticket process so that a record is made of your contact with us.
-
All items being returned must have a Return Merchandise Authorization (RA) number.
- Return policy valid up to 30 days from date of delivery to you. The manufacturers warranty may exceed 30 days.
- All Return merchandise must be in its original sellable condition when received. Please be sure to include all of the original materials, accessories and manuals that the manufacturer included with the merchandise.
-
Returns must be sent freight prepaid.
-
Personal care items and special order merchandise are not returnable.
Return Policy Suggestions:
CUSTOM MADE ITEMS/ORDER Some merchandise we sell is custom made for you. If you are ordering a custom made item, please know the order can not be canceled after 24 hours from the time the order was processed. We will only accept returns on custom made items in the event the merchandise is defective at the time of delivery.
What is your policy on Privacy?
We do *not* sell, trade, or rent or give your personal information to anyone. We do collect aggregate statistics about our customers, sales, traffic patterns, and related site information, but these statistics will include no personally identifying information. We may also send you marketing emails from time to time. If you do not wish to be included in these emails, or have any questions as to how we use your information, contact us here.
Typographical Errors
Brandsplace.com disclaims all warranties and liability due to typographical and other content errors or omissions appearing on this website. Brandsplace.com reserves the right to refuse or cancel any order placed for a product listed at the incorrect price. Brandsplace.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and the order is cancelled, Brandsplace.com will immediately issue the credit back to your credit card account and notify you via e-mail of the error and credit.
